How to work with GEM-CAR from home/remote: free option



Here is a list of the multiple options you can use to have a station working from home or outside the company.

We proudly support our GEM-CLOUD solution. For the other options, please refer to your Network/IT department for help or assistance.

+ - A - Working on any device anywhere in the World Click to collapse



Our best recommendation:  GEM-CLOUD

   
 Everything is set for you:


+ - B - Working directly from home with a Gmail account and chrome Click to collapse

Create an account on Gmail and download the Chrome extension 

 

Here is the video I watched and was able to connect to my PC. Double authentication because you have to have a Gmail username and password, then you need to have the name of the computer setup and the PIN to connect.  
 
This could be very useful for customers and for training, plus IT'S FREE.


+ - C - Working directly from home as an additional station Click to collapse

You can directly work from home as an additional station as if you had your own station at work.

Requirement(s)

  • Additional GEM-CAR license. 
  • High computer and network skills.  Please refer to your Network/IT department.
  • High Speed Internet with good bandwidth (ex: 12Mbps - download / 12Mbps - upload)


Advantage(s) 

  • No remote control needed
  • No computer is blocked at work
  • You can use your local printer


Inconvenience(s)

  • Sometimes requires a static IP address from your Internet provider, which is often an extra paid service, unless it's included in your monthly plan.


VPN (Virtual Private Network)

Ask the company that supports your computers and network to create a Virtual Private Network between the remote (distant) computer and the GEM-CAR server computer at work.


Real Static IP Address

Real IP address assigned to your router

  • You need to contact your Internet provider and ask them to assign a real static IP address to your router.
  • Ask your technician to set a static IP address on the GEM-CAR server computer.
  • Ask your technician to open the following ports on your router and point all requests for those ports to the GEM-CAR server computer: 
    • TCP 135,1433,2383,4022 / UDP 1434.     


+ - D -  Controlling a computer at work from home Click to collapse

You can remotely take control of a GEM-CAR station at work.


Requirement(s)
  • The software needs to be installed on the local and the remote computer. 
Advantage(s) 
  • Easy to set up and use
  • No GEM-CAR installation needed on your remote computer.
  • Many softwares offer this service for free.
Inconvenience(s)
  • The station under control cannot be used at work while you are working on it remotely.
  • No use of your local printer. 

 Here is the most popular remote software: 
 
TeamViewer® Remote Access & Support (Free and Paid options) GEM-CAR Support team's choice

Anydesk® Access any device at any time. (Free and Paid options)

GoTo® Work From Home Instantly (Paid option only)


+ - E - How to work from home with Windows 10 Click to collapse

Once your computer is open, and you are on your desktop, do the following:

  • Set up the PC you want to connect to, so it allows remote connections:
On the device you want to connect to, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop.
Take note of the name of this PC, under How to connect to this PC. You'll need this later.



  • Use Remote Desktop to connect to the PC you set up:

On your local Windows PC or IOS device: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

  • On your computer: Open the Remote Desktop app (available for free from the Microsoft, Google Play and Apple stores), and add the name of the computer that you want to connect to (from Step 1). Select the remote computer name that you added, and then wait for the connection to complete.



* If you have a family version of Windows 10, it will not support remote desktop*

Note: This example was made on Windows 10, so the interface will look different if you're on a different version of Windows or another device

+ - F - GEM-REMOTE : GEM-CAR in a browser Click to collapse

The "SOFT-CLOUD" is an interesting option to put an Android or Apple device and roll the GEM-CAR into a "browser".

In this option, a local Cloud is installed on the client’s main computer.

The backup must then be done by the customer and the antivirus must be updated regularly.

By putting more connected devices in this mode, the computer will also have to be improved in terms of performance to ensure its proper functioning.

To get more information on the price here
  • You are here:  
  • Home
  • Support
  • FAQ's
  • How to work with GEM-CAR from home/remote: free option