January 9th, 2019 became a nightmare after Microsoft forced an update that disabled the ability to print invoices for thousands of GEM-CAR users and touched millions of Microsoft users around the world.
We closed the day with over 800 calls on Wednesday and still had 169 pending for the next day. Thursday and Friday, we had well over a thousand calls each day. To live up to the challenge and to try to accommodate our customers with a short term solution, we have all pulled together.
- Our support team in Montreal doing the extra step every day.
- Our support team in Morocco, while celebrating a special holiday, still showed up for 16 hour shifts for the 5 days.
- Our trainers, sales representatives and managers who also jumped in to participate.
- Our development team who worked day and night, as well as over the weekend, to produce a permanent solution for our customers.
VERSION 11.0.4 will be available by January 16th 2019
Overall GEM-CAR is:
- Thousands of customers worldwide
- Over ten thousand users worldwide
- Over 1 billion dollars in transactions processed via our Point of Sale
“When I see the synergy of a passionate worldwide team, all united to serve our customers, I feel the luckiest CEO in the WORLD.
I am very impressed with the speed that we were able to first help our customers with a short term solution. Then I was even happier with our ability to deliver a permanent solution to ensure our customers wouldn’t face the same issue from another Microsoft patch.
I am honored to be surrounded by such an amazing team and on behalf of myself and of all of our customers; I wish to thank you all for what you did for our community!”
Mathieu Brunel, president & CEO of GEM-CAR
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