Sometimes the same vehicle can be entered twice by mistake on a customer's file. What happens next is that each of the duplicates is used separately and grow their own history until the day that someone notices and decides to merge them with their history into one vehicle entry.

To do that, you had to call the GEM-CAR Support team to have them do it through a special operation.

 


From the Point of Sale,

  • Choose a customer,
  • Click the "Vehicle file" button,

  • (1) At the bottom of the window, click the yellow lightning button,
  • (2) Click the spyglass {fa-search } to select the vehicle to transfer,

  • In the vehicles list, double click the vehicle to transfer,

  • Repeat the same step to select the vehicle to keep,
  • Once you've selected the two vehicles, click the disk {fa-save} to merge the vehicles,

  • Click "Yes" if you want to merge these two vehicles,

  • Click "OK" to confirm validation,

  • Click the door icon to exit,

  • The vehicles are now merged including their history!

 

SECURITY

A security option {fa-square-o } Merging two vehicles, is available to allow or prevent an advisor from using this function.