This FAQ will help you understand better the performance by work bay / technician report. To look at this report, follow these next steps.
Generate the reportFrom the main menu, go to "Reports > Performance",
- From the left, in the list of "Available reports", Select "Performance report by work bay",
- Enter a period with a "Date from" and a "Date to",
- Select a technician by checking the box next the name,
- If no selection is made GEM-CAR will include all by default.
- Select one of the ways hours are managed options:
- With punch, if you are using the punch clock (selected by default),
- Without punch, otherwise.
A technician that has a job assigned to him (or her) on a closed invoice on a specific day automatically accumulates 8 hours for that day.
The best way to manage the performance by bay is to use our powerful Punch Clock module.
- Select one of the ways hours are invoiced:
- Door rate, and enter the Rate (selected by default),
Each job has a "Required time" in their inventory file (in hours or decimals), depending on your preferences. You can change these setting in Configuration > General information (from the main menu):
- Check option 9 - Display time for appointments in decimals,
- Click the disk to save.
- Click the printer to display the report.
Explanation of the fields
Available (AVL) TimeTotal time (generally 8 hours/day) that a technician is available in premise excluding lunch.
Time that the technician is working on income producing work
- Including comebacks, company vehicles if they were punched in a work order (WO)
- Excluding comebacks, company vehicles if they were punched in an internal job (E-time)
Time that customers are charged for.
E-Time (Expensive Time)
Non-productive time of the technicians.
The total of Actual Time (making money time) and E-Time (losing money time) = the total available time of a technician for the day.
Amount of time in a day that a technician spends actually working on cars (income producing work).
Calculation = Actual Time divided by Available Time
How fast a technician is.
Calculation = Sold Time divided by Actual Time (Remember that it doesn't pay the bill)
How much time of the day that was sold.
Proficiency is a mix of Productivity & Efficiency. If your proficiency is low, it is caused by low Productivity, Efficiency or a combination of both.
Calculation = Sold Time divided by Available Time
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